Every Willowcreek knife is backed by two simple promises: you can return it within 30 days, and we stand behind our workmanship for a full year.
30-day returns
If you are not happy with your knife for any reason, you can return it within 30 days of delivery. To start a return, contact us or call 903-721-1254 with your order number, and we will walk you through the next steps.
Who pays return shipping
- Defective knife: we pay return shipping.
- Changed your mind: you pay return shipping.
Custom and engraved knives are final sale
Knives that are customized or engraved for you are made to your order and cannot be returned. They are still covered by our 1-year workmanship warranty below.
1-year warranty on workmanship
For one year from delivery, we will make it right if your knife has a defect in our workmanship, such as a handle that loosens or separates, a failed pin or bolster, or a lock that does not work as it should on a pocket knife. Contact us with your order number and a photo of the problem, and we will repair or replace the knife. We cover return shipping on warranty claims.
The warranty covers defects in how the knife was made. It does not cover normal wear, rust or pitting from moisture or lack of oiling, damage from misuse (such as prying, throwing or batoning a knife not made for it), or sharpening damage. See our Damascus knife care guide to keep your knife in top shape.
How to reach us
Phone: 903-721-1254
Online: contact form
